Episode 13 – How to Talk About Veterinary Care and Costs with Jonathan Wainberg

The power of the human animal bond makes pet parents feel passionate about their furry family members. When the subject turns to health-related costs, the result can be emotionally charged conversations, particularly when budgets are tight and treatment decisions become life or death. How can veterinary teams successfully navigate these conversations to benefit patients, clients and practitioners?

In this episode of Covetrus® Connected Care, Jonathan Wainberg, Senior Vice President and General Manager of Pet at CareCredit®, a Synchrony solution, shares helpful tools and integrated solutions that veterinarians can offer and use to support pet parents when unexpected costs arise. Wainberg also shares research on client communication, done in partnership with the American Veterinary Medical Association (AVMA), outlining how veterinary staff can more effectively talk about pet care costs.

Resources

Communicating with clients: Using the right language to improve care | American Veterinary Medical Association (avma.org)

Lifetime of Care Study

CareCredit