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Connect more effectively with clients, drive treatment compliance, and simplify your communications workflows through strategic multichannel client engagement. Covetrus® Comms integrates with Covetrus Pulse® for a single, seamless practice management solution.
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Looking to upgrade your communications with clients?
Try Covetrus Comms.
Help boost client compliance with Comms automated reminders.
Your clients can choose from text messages, e-mail, postcards, and voice messaging.
They can also view their pets records and schedule services anytime online or with the mobile app.
You can access comms through a phone or tablet to view the appointment calendar, schedule visits, and send messages to clients.
Where allowable by law, Telemedicine solutions let you meet clients where they are at their convenience.
Comms client engagement tools can help build your brand and gain actionable insights with online reviews and surveys.
Best of all, due to Comms being fully integrated with Covetrus Pulse, Avimark, and ImproMed, you can help simplify your team’s workload, freeing them from phone calls associated with booking and confirming appointments.
You’ll be able to communicate with your clients in real time, helping you strengthen the veterinarian client bond.
Covetrus continues to innovate by offering new features and functionality across our portfolio for a best-in-class experience.
Ready to learn more?
Visit Covetrus.vet/client-comms to request a demo today.
Meet Covetrus Comms, formerly known as Covetrus Rapport. It’s our next-generation communications solution, tailored to the needs of your practice and part of the Covetrus Platform.
Automate communications, including appointment reminders, to increase efficiency and lighten workloads.
Prevent no-shows, boost treatment compliance, and drive revenue growth.
Offer real-time online scheduling and provide easy access to essential pet health information.
Notify clients when they’re due for an exam with automated texts, emails, and postcards.
Manage business in real time when you access the key features of Covetrus Comms without leaving your practice management system.
Send and receive text messages—including images—directly from Pulse, Avimark®, or Impromed®.
Use compliance reports and campaign analytics to evaluate and optimize your client communications.
Send automated appointment reminders via email, text, or postal programs to avoid missed appointments, reduce the risk of lost revenue, and improve compliance.
Pulse customers can integrate Comms with GreatPetCare®, so pet parents can update contact details, view medical records, initiate pharmacy refills, and book appointments.
Schedule or convert any appointment into a virtual visit with no additional hardware or software with our powerful video conferencing capability.*
* We encourage veterinarians to consult state and federal laws regarding telemedicine.
View the appointment calendar, schedule visits, and send messages to clients from your mobile device.
Clients can see open time slots and book appointments directly online.
Provide anytime access to vital pet health information.
Send automated client satisfaction surveys post visit, get immediate feedback, and post client testimonials.
I can simply press an icon to send a quick text that gets recorded in the medical record. It saves so much phone time for us and our clients; they know what their pet needs and when they can come see us.
When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.
In just over eight months, this process on Rapport has generated an additional 1,100 appointments with an estimated revenue of $260k.
VetSuite is the first—and largest—practice improvement network. And the numbers matter when you’re putting the power of the collective to work. Thousands of practices are unlocking revenue, getting lower costs and defending their futures. VetSuite helps you keep profits up and patients’ tails wagging.
Accelerate your business with complete, cloud-based veterinary practice management software focused on animal wellness, staff efficiency, and practice revenue.
Reduce time reconciling payments and avoid dual data entry by integrating payment processing into your practice management solution.
Provide affordable, personalized pet healthcare plans that improve treatment compliance, efficiency, and profitability.
Explore these additional resources for insights into industry trends and our offerings.
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Want to explore our offerings firsthand? Set up your personalized demo.
This demo request is for veterinary practices only. If you are a client, please contact your veterinary practice or find a nearby veterinarian using Find My Vet.
“The biggest thing I wanted to alleviate was reducing the number of phone calls. The phone rang for eight hours nonstop,” Tacy says. “Because we’ve made these changes, people don’t have to call us constantly to make requests. It’s all automated in Comms.”