7 Frequently Asked Questions About the Covetrus® Veterinary Software Platform and VetSuite® Network

VetSuite isn’t software or something you log into. It’s a practice improvement network designed by Covetrus to help independent veterinary clinics thrive. Covetrus VetSuite focuses on three key goals: protecting retail revenue, improving productivity, and shifting practice economics in your favor. Think of it as a partnership program that helps you compete with mass-market retail, not another platform to manage.

While VetSuite itself isn’t software, Covetrus offers integrated tools—including veterinary practice management, online prescription management, payment processing, and client communications solutions—that can help make your practice more efficient and profitable. Practices that adopt the Covetrus platform and join VetSuite have the potential to see significant savings and increased revenue*, thanks to automation, rebates, and improved client retention.

There’s no cost to join VetSuite. As a member, you’ll gain access to preferred supplier partnerships, discounts to help lower your cost of goods sold, and insights that support your financial goals. You can participate at whatever level makes sense for your clinic, whether you’re all-in with adoption of the Covetrus platform or prefer to focus on in-clinic improvements.

Getting started with VetSuite is straightforward. After your kickoff, you’ll receive a new member guide and access to your VetSuite dashboard to start tracking your financial progress. If you’re also implementing Covetrus veterinary software solutions, you’ll work with a team of specialists to schedule configuration and training sessions. Many practices find the transition smooth with support from our onboarding team.

Consider your online store as an extension of your physical practice. Pet parents who purchase in-clinic and online generate 2 times more in revenue than those who only purchase in-clinic.¹ You can set up your practice-branded online storefront, powered by Covetrus, in as little as one day. Plus, Covetrus vRxPro easily integrates with major practice management systems, including Covetrus Pulse, to streamline the prescription process.

Yes, Covetrus Pulse offers AI tools that support every stage of a veterinary appointment. These built-in features can help veterinarians save up to six hours a week by streamlining workflows and reducing administrative burden.² Covetrus AI provides instant access to three-year medical record summaries, records conversations with ambient listening to automatically generate editable SOAP notes, and creates post-visit summaries that you can quickly email to clients. And because Covetrus AI is included in Pulse subscriptions, there are no extra fees to use any of these tools.

VetSuite members typically report time savings, profit margin increases, purchasing efficiencies, and enhanced client loyalty. More specifically, VetSuite practices have demonstrated 25 percent higher profit margins compared to non-member practices. Practices with a fully configured Covetrus online storefront using our vRxPro software have seen an increase of more than 75 percent in online prescription revenue.³ Your Covetrus representative can share additional case study results during your tailored demo.

*Results based on individual clinic reports; actual savings may vary.

1 Covetrus internal data

2 On average, Covetrus internal data, 2025

3 Internal Case Study, 2024.

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This is non-sponsored content. Outcomes may vary, and individual results may depend on practice configuration, client demographics, and product usage.