Real practices, real results: Independent veterinary clinics share the impact of Covetrus® technology

VetSuite, which surpassed 4,000 member practices nationwide in May, is a dedicated program that empowers veterinary teams with the support they need to grow, thrive, and remain proudly independent. In the spring of 2026, Covetrus asked members to finish a simple sentence: “Real VetSuite results for me mean…” More than 170 practices responded, from long-established and newer clinics to mixed-animal hospitals, emergency facilities, and mobile veterinarians. 

Many practices talked about the financial benefits of their VetSuite membership, such as preferred pricing, rebates, equipment investment, and the ability to give more back to their teams. Beyond savings, clinics also discussed how smarter technology makes a difference in their day-to-day work. Respondents described moving away from paper records, less time charting, fewer phone calls and administrative tasks, simplified pharmacy orders, and more prescriptions kept in-house. 

They weren’t asked to evaluate a specific product; instead, they shared what was making a difference for their practice. Four Covetrus solutions regularly appeared in their stories: Pulse, vRxPro, Covetrus Payments, and Covetrus Comms.

Here’s what independent veterinary practices told us. 

Respondents who referenced Pulse, Covetrus’s cloud-based veterinary practice management system (PIMS), rarely focused on a single feature. Instead, they explained the outcomes, such as reduced administrative burden, easier ordering, connected patient records, and less time spent on manual tasks. For practices making the switch to cloud-based PIMS, the change is especially noticeable: 

“After two decades of being old school and using paper records, we transferred into paperless with Covetrus Pulse. Although we are only six months into it, we are pleased with the support we received from our Covetrus rep and the entire onboarding team.”

— Beach Blvd Pet Hospital, Huntington Beach, CA

Others pointed to everyday workflow improvements, such as inventory management and diagnostic integrations that can reduce manual steps over the course of a busy day: 

“The inventory team saves time with ordering and it’s so easy to receive orders directly into Pulse.”

— Pebble Creek Animal Hospital, Tampa, FL

“Having our labs integrate directly into the system has been a huge win and cuts down so much back-and-forth.”

— Animal AM-Emergency Clinic of Pasadena, Pasadena, CA

As new developments emerge, such as built-in AI tools, teams are finding opportunities to save valuable time in and out of the exam room:  

“We have also started using the AI technology for our charting, saving the doctors a tremendous amount of time!”

— Carlton Veterinary Hospital, Carlton, OR

“Cloud-based software that is more user-friendly. The AI exam recordings are bringing the clinic into the 21st century.”

— New Ross Veterinary Services, New Ross, IN

Clients want a convenient way to order the prescriptions their veterinarian recommends, but offering that isn’t always simple for clinics. vRxPro powers practice-branded online storefronts that integrate directly with Pulse — helping veterinary teams keep more pharmacy revenue while meeting pet parents where they want to shop. 

Respondents expressed the impact of having an online storefront in both competitive and financial terms: 

“Easier acceptance of online pharmacy orders. We can fight the Chewy prescriptions! The requests and fills go directly into our Pulse so we can see everything straight from the pet’s medical record.”

— South Dixie Animal Hospital, West Palm Beach, FL

“$14,000 in real profit from online pharmacy and thousands in savings.”*

— Violet Vet Clinic, Corpus Christi, TX

“Our vRxPro pharmacy net income has more than doubled after partnering with VetSuite, leading to additional monthly income and a reduction of inventory items on the shelf.”

— Manor Veterinary Hospital, Manor, TX

Practices also pointed out ways vRxPro helps simplify order fulfillment:  

“The opportunity to compete with the online pharmacy market [by offering] convenience for clients, while minimizing the amount of time we spend shipping products.”

— Novak Rinker Veterinary Clinic, Ottawa, IL

The common thread is control: giving clients an accessible online option while keeping the clinic part of the prescription equation. 

Checkout may happen at the end of a visit, but the way transactions are handled can affect client relationships and day-to-day efficiency. Those who mentioned Covetrus Payments emphasized simplicity, dependability, and the value of making it part of a more connected experience: 

“Payments feel effortless and dependable, giving our front desk team more confidence and our clients a better overall experience.”

— Ontario Veterinary Hospital, Ontario, CA

For one Texas hospital, the benefits also showed up in their bottom line: 

“[Recapturing] credit card fees on payments all add up to monthly savings that I can reinvest in inventory and staff needs.”

— Manor Veterinary Hospital, Manor, TX

These comments suggest that payment processing technology works best when it doesn’t feel like a separate system the team has to manage. 

Scheduling, reminders, follow-ups, and other routine veterinary client communications can consume significant staff time, often in small increments throughout the day. Practices using Covetrus Comms shared how automating that work can strengthen client outreach while making daily operations easier: 

“It’s helped streamline our scheduling, improved communication with clients, and given us clearer insights into our practice performance so we can make smarter decisions every day.

— Universal Animal Clinic, Orlando, FL

For one team, the benefit came down to having more time for what matters most: 

“Less time buried in paperwork and more time actually caring for patients — everything from scheduling to records runs smoother.”

— Market Street Pet Hospital, Gilbert, AZ

Across these testimonials, practices shared different experiences with Covetrus solutions — but several common themes emerged from their stories: 

More time. From charting and ordering to prescription management and client outreach, teams reported spending less time on administrative tasks. 

Online convenience. Those with a vRxPro storefront shared how they’re able to compete with third-party retailers and keep more pharmacy revenue with their practice. 

Simplified workflows. Clinics noted fewer manual steps, less back-and-forth data entry, and technology that streamlines everyday operations. 

Greater control. Whether prescriptions, payments, client communication, or the practice itself, customers spoke about tools that help them manage more of their business on their own terms. 

These stories point to something bigger: what happens when technology works together. Online pharmacy purchases can sync with patient records, inventory orders can flow into the practice management system, client reminders can go out without another phone call, and payments can become part of a more connected experience. The value isn’t simply having more technology, but having fewer seams between the solutions a veterinary team depends on. 

One clinic captured this broader impact:

“Efficiency, true end-to-end integration, exceptional Covetrus support, and meaningful cost savings that help sustain our private practice — allowing us to deliver top-of-the-line veterinary care to our patients and clients.”

— Bhatt Integrative Veterinary Specialty, Glenview, IL

For independent practices navigating growing pressures throughout their business, technology alone can’t solve every challenge. Instead, these stories highlight how connected solutions can help make elements of their everyday work easier — giving them more time to focus on the clients and patients that count on them.  

This article draws on more than 170 written testimonials submitted by independent veterinary practices during a 2026 Covetrus VetSuite campaign. Responses were open-ended; practices were not asked to comment on any specific product. Respondents received no compensation or other consideration for providing their testimonials. 

Testimonials that discussed technology were identified and grouped according to the product or capability referenced. Quotes have been lightly edited for length and clarity. Practices are identified as they identified themselves. 

*Results reflect individual practice experiences and may vary.