Sales and Credit Terms and Conditions

Version: 1.2025

1. Sales Policy

Covetrus North America LLC (“Covetrus”), and Customer agree that these terms, in addition to those set forth in the Credit Application and Agreement, as subject to change from time to time, (together the “Legal Terms”) govern the relationship between Covetrus and the Customer. Customer acknowledges and accepts all. Legal Terms upon completion of an application for credit with Covetrus, or by placing an order for goods with Covetrus. Covetrus sells products and services to licensed veterinarians, animal researchers and other Customers who treat or work with animals who have an established business account and are properly licensed, as applicable, at the federal and state level.

2. Establishing An Account:

Upon the receipt and review of a Credit Application, Covetrus may place qualified Customers on an open account which will allow them to purchase products on credit with Covetrus. Other credit arrangements are available for Customers interested in automated payment methods, or for those applicants not qualified for open credit.

3. Payment Term:

Upon the receipt and review of a Credit Application, Covetrus may place qualified Customers on an open account which will allow them to purchase products on credit with Covetrus. Other credit arrangements are available for Customers interested in automated payment methods, or for those applicants not qualified for open credits. Standard payment terms are set forth in your credit application approval or on your invoice. Covetrus reserves the right to establish credit limits at its sole discretion. Covetrus accepts these forms of payment: (i) Checks made payable to Covetrus North America and mailed to invoice remittance address; (ii) Online at https://www.mycovetrus.com/; (iii) Direct payments through ACH debit; (v) Credit cards: Visa, Discover, MasterCard, or American Express. There may be a 1.5% non-cash fee on applicable transactions.

4. Late Charges:

A late payment service charge will be levied on past due invoice balances at the rate of 18% per annum or at the maximum rate allowed by law.

5. Returned Check:

A $25.00 service fee will be charged on all returned checks. Checks are re-deposited immediately the first time they are returned. If a check is returned a second time, the account is placed on “DO NOT SHIP” status until the returned check is replaced with a money order or cashier’s check. The $25.00 service fee will apply upon the second return.

6. Shipping And Handling:

Orders shipped from Covetrus facilities will be shipped prepaid. Orders that do not meet the minimum order value of $250 will receive a $12 minimum order handling fee. The minimum order handling fee does not apply to Schedule II/CII or agency only orders. Agency orders shipped directly to Customer from a supplier may be subject to the supplier’s shipping charges. Hazardous material products that are regulated by the Department of Transportation are subject to an additional hazardous material fee charged by the transporting carrier for each box shipped. Requests for upgraded service are subject to additional shipping charges. Any shipping and handling fees will be billed on the invoice. All shipments are FOB Origin.

7. Controlled Substances:

Controlled Substances are sold exclusively to valid DEA Registration holders. Before any order can be accepted, a copy of the current Federal DEA Registration must be on file with Covetrus. Some states also require Controlled Substance permits or licenses. Please check your state laws and, if applicable, a copy of your state license must also be on file with Covetrus. Controlled Substances will be shipped only to the address that appears on the Federal DEA registration. Mail orders of Schedule II Controlled Substances must be submitted via a properly prepared DEA 222 form. In order for Covetrus to fulfill a Schedule II Controlled Substance order, the address on the DEA Certificate and the U.S. official order form (DEA 222 form) must be exactly the same. Electronically submitted Schedule II Controlled Substance orders will be verified by a DEA- approved validation service. All Controlled Substance orders for research institutions and government institutions must be accompanied by a purchase order. For institutions using blanket purchase orders, the purchasing department must submit a copy of the blanket purchase order indicating the DEA Registrant’s name, or Power of Attorney and DEA number each time a Controlled Substance is ordered.

8. Returns And Allowance:

Covetrus provides our Customers with a generous return policy for obtaining credit or adjustment for products sold by Covetrus. All product returns and other requests for credit must receive prior authorization (Return Authorization form) to ensure that credits will post to the Customer’s account in a timely manner. We cannot accept any returns without prior authorization. Customer will have fifteen (15) business days from issuance of the return authorization label for UPS to pick the product up from the veterinary practice. Freight charges of $10.00 per shipment to return non defective product will be deducted from the applied credit to Customer’s account. Due to the nature of some products we carry, not all items are eligible for return.

Please note some of the product exceptions that are not returnable: Controlled Substances; Items that cannot be returned to manufacturer, Special order/nonstock items which are not returnable to manufacturer, Drop Ship items which are not returnable to manufacturer, Open and used equipment, Items that are not in saleable condition, Hazardous materials (Diamond Label), Returns prohibited by state law, Diagnostic test kits, Discontinued products, Custom Products, X-ray Equipment, Human pharmaceuticals, Refrigerated product (some exceptions apply), and Product unsuitable for resale because of age, obsolescence, expired or approaching expired, or subject to manufacturer return policy.

Credit for product returns that are allowed are subject to a restock and handling fee. Restock and handling fees apply to all products deemed saleable providing: (i) All product must have at least 3 months dating. Exceptions may be made based on manufacturer’s return policy; (ii) Original packaging must be unopened and free of stickers, markings and damage. Restock and handling fee are as follows: – assessed based on number of days between Date of Original Invoice and Date of Return Issuance: (i) Within 20 days – NO restock and handling fee; (ii) 21 to 60 days – 10% restock and handling fee; (iii) 61 to 90 days – 20% restock and handling fee; (iv) Greater than 90 days not returnable. Exceptions may be made based on the manufacturer’s return policy and may be subject to a restock and handling fee. All order entry, shipping errors and damaged product must be reported within five (5) business days of receipt. Covetrus reserves the right to deny credit on product returns subject to the terms listed and based on inspection of items upon receipt. Returns and billing adjustments may be requested by calling your sales representative or submitting on our website: https://www.mycovetrus.com/. You will be required to submit a Return Authorization form that is provided to you upon approval of the return.

9. Sales And Use Tax:

Covetrus is required to comply with the sales and use tax laws where it operates. There exists an obligation to assess, collect, and remit sales and use taxes unless the product or Customer is exempt by law or the product is being purchased for resale. Covetrus is required to obtain a duly completed exemption certificate from any Customer to document an exemption prior to exempting the transaction from tax. All sales and use taxes are remitted to the appropriate state and/or local taxing jurisdiction according to the laws of that jurisdiction.

10. Warranty:

Product warranties, if available, are furnished by the product’s manufacturer.

11. Credit Terms:

Covetrus reserves the right to require additional credit terms, such as, but not limited to, pre-payment, ACH, debit or third party credit cards. Covetrus will provide such terms in writing as part of the credit approval process. Until the product is paid for in full, Covetrus retains, and Customer grants, a security interest to Covetrus in the product and any Covetrus profit on that product. Such security interest shall continue in effect until Covetrus is paid in full.

12. Authorized Resale.

Customer acknowledges and agrees that it may acquire certain Covetrus-branded or other proprietary products from Covetrus (the “Covetrus Products”) for the purpose of (x) providing Covetrus Products as licensed veterinarians to animal patients and their owners under the veterinarian-client-patient relationship (VCPR) as defined by the American Veterinary Medical Association; and (y) selling those Covetrus Products in Authorized Sales Channels in the Territory.

a. Definitions
i. “Authorized Sales Channels” means: (1) Customer’s own physical brick & mortar stores; (2) Customer’s temporary storefronts at events and tradeshows; (3) Customer’s physical or digital catalog; and (4) Customer’s own website(s). “Authorized Sales Channels” excludes any and all ecommerce marketplaces (including, but not limited to Amazon.com, Buy.com, Craigslist.org, eBay.com, Jet.com, Newegg.com, Overstock.com, Rakuten.com, and Walmart.com) and all ecommerce marketplaces operating from other country domain extensions (e.g., Amazon.ca, Amazon.mx, etc.)
ii. “Territory” means the United States of America, including Washington, D.C. and all U.S. territories and possessions, but excludes Puerto Rico.

b. Unauthorized Sales. If Customer sells, offers to sell, or advertises Covetrus Products outside of the Territory or Authorized Sales Channels (or to affiliates or third parties that do), then:

1.any manufacturer’s warranties and representations related to those Covetrus Product are null and void;

2.to the extent permitted by law, Covetrus has no liability for any claims or injuries arising from sales of those Covetrus Products, including but not limited to liability for product defects and intellectual property infringement;

3.Covetrus may suspend Customer’s eligibility to purchase Covetrus Products and to terminate this Agreement; and

4.Customer must, at Customer’s cost, obtain all Covetrus Products resold, redistributed, consigned or otherwise transferred, directly or indirectly, to any other party and return same to Covetrus immediately.

IMPORTANT NOTE: Covetrus supports authorized sales of the Covetrus Products. Covetrus also actively participates in the Amazon Brand Registry Program, eBay Verified Rights Owner Program (VeRO), and other similar programs to prevent the advertising and sale of unauthorized, unlicensed, infringing, or counterfeit merchandise. Any unauthorized offers of any Covetrus Product on ecommerce marketplaces (Amazon.com, Buy.com, Craigslist.org, eBay.com, Jet.com, Newegg.com, Overstock.com, Rakuten.com, Walmart.com, etc.) will be removed as they are discovered. Ads from online sellers offering any auctions or advertising sales will also be regularly withdrawn or taken down.

c. Additional Customer Obligations and Restrictions
i. Customer must:

  1. display Covetrus Products in good faith and use only Covetrus’s copyrighted images, trademarks, and proprietary materials in connection with the advertising and sale of Covetrus Products;
  2. comply with all applicable laws, rules, regulations, and policies related to the products’ advertising, sale, and marketing;
  3. for distributors, provide a level of sales and customer support for Covetrus’s customers that, at a minimum, demonstrates industry best practices; and
  4. comply with Covetrus’s Minimum Advertised Pricing (MAP) Policy.

ii. Customer must not:

  1. sell, distribute, or otherwise transfer any Covetrus Product to any customer selling as a wholesaler (i.e., Costco, etc.) or clearance seller (i.e., Overstock.com, etc.);
  2. link to any Covetrus Product offer on a website that is not an Authorized Sales Channel;
  3. allow or facilitate in any way any third-party presentment or sale of any Covetrus Product via ecommerce marketplaces (including, but not limited to Amazon.com, Buy.com, Craigslist.org, eBay.com, Jet.com, Newegg.com, Overstock.com, Rakuten.com, and Walmart.com) or to ship directly to any fulfillment center or other similar facility appertaining to any ecommerce marketplace, whether on Customer’s behalf or behalf of another entity;
  4. alter the packaging of any Covetrus Product or remove any Covetrus Product from the packaging other than to add additional packaging protection for shipping where such extra packaging does not identify any names, brands, websites, telephone numbers, or seller names other than those of Covetrus;
  5. offer any Covetrus Product for sale in any combination or bundle without the prior written approval of Covetrus; or
  6. engage in any deceptive, misleading or unethical practices with respect to selling or advertising the Covetrus Products.