Covetrus® Pulse® support

If you are a vet, log in to your Pulse software.

If you are a pet parent, log in to your vet's website here.
Vet writing on a laptop in front of a large bright window

Self-help resources

Here you’ll find a variety of materials and documents that can help guide you with some of the most common support questions.

  • Year-end materials
  • Hardware Information
  • Webinars
  • Implementation resources

Hardware Information

Webinars

Implementation resources

Contact our support team

Live chat

Have a live online chat with a support team member by logging into your Pulse account.

Start chat session

Request form

Fill out the support request form and receive an answer back ASAP.

Submit request

Email

Send an email question to support_pulse@covetrus.com and receive an answer back ASAP.

Support hours

Chat

Live chat is available through your Pulse software.
Monday-Friday 8 AM-7 PM EST
Saturday 9 AM–3 PM EST

Phone
Call us at (877) 999-2838 for phone support.

Monday–Friday 9 AM–6 PM EST
Phone support is available after hours for emergencies only.

Holiday hours

Martin Luther King Day: OPEN
Memorial Day: CLOSED
Independence Day: July 4: CLOSED
July 5: CLOSED
Labor Day: September 1: CLOSED
Thanksgiving: November 27: CLOSED
November 28: OPEN (Chat Only)
Christmas: December 24: CLOSED
December 25: CLOSED
New Year: January 1: CLOSED

Emails and request forms

Request form: Click here
Emails requests receive responses within one business day.

Contact support

We’re here to help! Contact our knowledgeable support team to get the assistance you need to keep your practice running smoothly.

 

All fields required unless noted as “optional.”