Remote access support

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Fast, secure connection to your support team

Our support team can securely access your system remotely to locate an issue and resolve it—in real time and without the need for software installation .

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To initiate a remote support session:

  1. Start by downloading the TeamViewer QuickSupport file specific to your product. A TeamViewersQS file will transfer into your Downloads folder.The specific file will be one of these:
  2. Click to run the file. A TeamViewer QuickSupport screen will appear.
  3. Follow the instructions on the screen to connect with your Support team member.
  4. If you need assistance, call us at (877) 999-2838 for support.

Support hours

 

Remote support available during regularly scheduled support hours for your product.