March 16, 2020
To our customers:
We at Covetrus continue to closely monitor the coronavirus and its impact across the globe with a focus on the health and safety of our employees, customers and supply chain partners.
Most importantly, please be aware that our teams continue to take measures to serve you in this unprecedented time. We are working closely with all of our stakeholders to address the needs of your veterinary business and clients and are making adjustments in an effort to anticipate and address potential disruptions.
Throughout our North American operations, Covetrus, like many companies, is implementing workplace regulations and guidelines from government and public health authorities related to COVID-19. This includes frequent washing of hands, daily disinfecting of workspaces, and limiting non-essential travel. In our pharmacies, it has also been standard practice for all of our pharmacies to strictly comply with USP regulations on the use and application of personal protective equipment by all staff. In addition, Covetrus works in partnership with manufacturers, suppliers and global shipping carriers that are also taking the same precautionary methods.
As this outbreak continues to evolve, so will our response. In recent days, we have taken additional actions to support business continuity, like transitioning some of our teams to remote work. We have also taken action, such as applying social distancing, in our distribution centers, pharmacies and with our support staff to enable continuity in product and service fulfillment, which is essential for maintaining and supporting the needs of our veterinary practice customers and their pet owner clients.
We remain deeply committed to serving the animal health community throughout this crisis. Our aim is to continue to deliver the same great value and service that you have come to expect, and with regular communication and great collaboration, we will work to get through this together.
We will continue to provide you with updates as and if the situation changes. Should you have any immediate questions please contact your Covetrus representative or our practice support staff. You may also visit Covetrus.com for additional information.
Best regards,
Georgia Wraight, EVP and President Mike Ellis, EVP and President
Global Technology Solutions North America and Europe