Covetrus Updates
At Covetrus, we understand the importance of continued access to the products and services that keep your practice open, safe, and prepared to provide ongoing care.
Sourcing & Procurement
Due to global demand on hospital items, we are experiencing constraints within our personal protective equipment (PPE), antiseptics, and disinfectant product categories. Please know our teams are working around the clock to navigate these supply challenges and serve your needs.
Diets
We have seen a huge surge in demand for diets. Our vendor partners are committed to keeping up with the demand, including hiring more staff and opening additional production and warehousing facilities by some pet food suppliers. On an order-by-order basis, our customer service team evaluates in-stock status for diet products. Depending on the status, we have begun and will continue communicating to your client to set expectations on availability and delivery times. In some cases, if a product is not readily available, we will refer them to you for a new recommendation.
Call Volume
Safety Precautions
Throughout our North American operations, Covetrus has implemented workplace regulations and guidelines from government and public health authorities related to COVID-19. This includes frequent washing of hands, daily disinfecting of workspaces, and limiting non-essential travel. In our pharmacies, it has also been standard practice for all of our pharmacies to strictly comply with USP regulations on the use and application of personal protective equipment by all staff. In addition, Covetrus works in partnership with manufacturers, suppliers, and global shipping carriers that are also taking the same precautionary methods.