Avimark® support

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Self-help resources

Here you’ll find a variety of materials and documents that can help guide you with some of the most common support questions.

  • Blood chemistry analyzer integrations
  • General resources
  • Inventory integrations
  • Medical condition records (MCRs)
  • Reference lab integrations
  • Release notes
  • VetWeb

In order to use Avimark VetWeb, you’ll need to install the desktop client and then run the VetWeb application.

 

Windows 10 users

  1. Install the remote desktop client – click here.
  2. Download and run VetWeb – click here.

 

Mac users

  1. Install the remote desktop client – click here.
  2. Download and run VetWeb – click here.
Vet writing on tablet

Training videos on demand

Watch our collection of training videos about valuable topics such as Avimark configurations, medical records, invoicing and accounts receivables, estimates, appointments, inventory management, wellness plans, and integrations.

Contact our support team

Phone

Please call us at (877) 999-2838 for support.

Live chat

Have a live online chat with a support team member. See hours

Start chat

Request form

Fill out the support request form and receive an answer back ASAP.

Fill out form

Remote session

Activate a secure remote session with a support specialist. Learn more.

Download TeamViewer

Support hours

Avimark software

Phone and request forms

Monday–Thursday 7 AM–8 PM CST
Friday 7 AM–7 PM CST

Chat

Monday–Thursday 8 AM–8 PM CST
Friday 8 AM–7 PM CST
Saturday 8 AM–2 PM CST (Chat Only)

Holiday hours

Martin Luther King Day OPEN
Memorial Day (May 27) CLOSED
Independence Day (July 4) CLOSED
Labor Day (September 2) CLOSED
Thanksgiving November 28: CLOSED
November 29: OPEN (Chat Only)
Christmas December 24: CLOSED
December 25: CLOSED
New Year January 1: CLOSED

Payment solutions

Phone and request forms

Monday–Thursday 7 AM–8 PM CST
Friday 7 AM–7 PM CST

Chat

Monday–Friday 8 AM–5 PM CST
Saturday 8 AM–2 PM CST (Chat Only)

Lab

Phone and request forms

Monday–Thursday 7 AM–8 PM CST
Friday 7 AM–7 PM CST

Chat

Monday–Friday 8 AM–5 PM CST
Saturday 8 AM–2 PM CST (Chat Only)

Contact support